SK E&C executes several self-inspections from design to construction processes for customer satisfaction and is committed to secure customer satisfaction and quality assurance with various inspection systems that receive the customer’s evaluation before the move-in
Self-Quality Inspection
1. Model house fair (after the construction of model house)
2. MOCK-UP household review (at the moment that the frame construction of 10 stories is completed)
3. Self-Inspection (30~60 days before the move-in)
Quality Inspection Made with Customer
1. Trend-up event (partial application based on the project characteristics in the lot-sale)
2. Pre-inspection by the customer (30 days before the move-in)
3. Happiness Lounge
Customer Satisfaction Study
1. Customer satisfaction study during the move-in management period
2. Customer satisfaction study using OK! CALL
Nationwide Local Moving Service
1. Customer Center for each region (Seoul, Metropolitan area, Central area, Yongnam Customer Center). The local moving service team is operated to visit SK Apartment in the nation and solves the concerns of the customer.
Rapid Service, Management by the resident after-sales service personnel
1. For a certain period of time after the move-in period, after-sales service personnel and Happy manager reside in the apartment and solve the concerns of the resident.
Customer Management System
Receiving, handling, and completing A/S at an enterprise-wide level Corrective management of each household by developing and operating mobile system
Customer support anytime, anywhere
1. After-sales service requests through Customer Center, Happy Lounge, telephone, fax or website
Customer Happy Center 080-890-7114
